File Import Is Stuck With 'Interface Table Upload In Progress' (Doc ID 2016768.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Import not progressing past 'Interface table upload in progress'

 

Table MKT_CM_SYSTSK_LOGS shows for the import_job_identifier:

The process finishes loading data into import interface tables.
Completed importing all the records to Interface table and Error count at Interface table level: 0
Number of records loaded to interface table after 0 days, 0 hours, 0 minutes, 9 seconds. is 796

Status stuck in RUNNING.


Queries systask_id from this table and checked in mkt_imp_batch_summary, but batch_id is not populated.

mkt_imp_errors and hz_imp_errors are not populated for the batch_id.


Object: Account

EXPECTED BEHAVIOR
-----------------------
Import to complete and upload the required data to the backend tables.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Maintenance.
2. Launch Manage File Import Activities task.



Cause

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