Status, Sales Stage And Reason (loss Or Win) Do Not Match. (Doc ID 2017307.1)

Last updated on AUGUST 31, 2015

Applies to:

Oracle Fusion Opportunity Management Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Opportunity Management

ACTUAL BEHAVIOR
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Status, Sales Stage and Reason (Loss or Win) do not match.

When a user accesses a closed opportunity (Win or Loss) and he changes the Sales stage from Win Closed to Loss Closed (or the opposite), the reason previously defined is not updated. Even the old reason and the new reason appear in the opportunity. If the Sales Stage in the opportunity is updated, the status is not updated.

EXPECTED BEHAVIOR
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When a user accesses a closed opportunity (win or loss) and he changes the Sales Stage from win closed to loss closed (or the opposite), the Reason previously defined should be updated as per the Sales Stage.

STEPS
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The issue can be reproduced at will with the following steps:
1. Change the Sales Stage from win closed to loss closed (or the opposite ) the Reason previously defined is not updated.

Cause

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