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Session Timeout Error Or Can't Upload Error When Uploading Content To Service (Doc ID 2017344.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


Occasionally, users experience upload and/or synchronization failures. Once a file fails to upload, it seems that re-uploading the file continues to fail. The files are never uploaded. Most often you see this error:

Can't upload file at this time. Try again later.

Sometimes, particularly on the Web UI when navigating between folders, you see this:

Session Timeout
For your protection we automatically sign you out if we haven't detected any activity for a while.

In the Web UI, it appears that this happens when the content is at 98% complete. There is no correlation with size, though larger file uploads do seem more susceptible to this than smaller ones.




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