Error: "A System Error Has Occurred" Accessing Oracle Business Intelligence (SSO Only) (Doc ID 2017421.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Taleo Platform Cloud Service - Connect - Version 12C and later
Oracle Taleo Platform Cloud Service - Reporting for OBI - Version 13C and later
Information in this document applies to any platform.

Symptoms

  

** IMPORTANT ** 
This only applies to zones that utilize single sign-on (SSO)

  

End users select Oracle Business Intelligence from the Table of Contents / Welcome Center and receive an error similar to the one below:

 

A system error has occurred.
Please exit the application and open a new session. Please contact your internal company help desk if your company has one. Otherwise, for any problem with the Taleo application, please log an incident through Oracle Support. In your incident, please describe the problem in detail (circumstances and actions leading up to the error). If you do not have access to Oracle Support, please contact your Taleo system administrator.

smartorg@taleo.taleo.net (###################)

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms