Reply option on message is blocked/greyed out

(Doc ID 2017674.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
---------------
The option to reply to message is not accessible. It is greyed out


EXPECTED BEHAVIOR
-----------------------
The option to reply to the message must be available.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go tot Engage
2. Open the message
The option to reply is greyed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reply to the messages.

Cause

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