Reply option on message is blocked/greyed out
(Doc ID 2017674.1)
Last updated on OCTOBER 15, 2020
Applies to:
Oracle Social Engagement and Monitoring Cloud Service - Version N/A and laterInformation in this document applies to any platform.
Symptoms
On : Engage
ACTUAL BEHAVIOR
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The option to reply to message is not accessible. It is greyed out
EXPECTED BEHAVIOR
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The option to reply to the message must be available.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go tot Engage
2. Open the message
The option to reply is greyed out
Cause
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In this Document
Symptoms |
Cause |
Solution |