My Oracle Support Banner

How to Convert 18 Character Salesforce IDs to 15 Character Salesforce IDs in Eloqua (Doc ID 2017887.1)

Last updated on DECEMBER 23, 2022

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


Salesforce IDs have been incorrectly exported with 18 characters and loaded into Eloqua. This data needs to be amended and corrected to the shorter 15 character format as the 18 character IDs are breaking 3rd party programs.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.