Upload Customers From Spreadsheet Gets Error: HZ_API_INVALID_LOOKUP (Doc ID 2017953.1)

Last updated on JUNE 05, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.9.2.0 version, using UploadCustomersTemplate to upload customer information, gets the following error:


ERROR
-----------------------
Unable to retrieve error message. Log a service request and reference error code HZ_API_INVALID_LOOKUP”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivales > Billing
3. Go to Upload Customers from Spreadsheet
4. Import the customer data
5. Review the results and observed the error described appears


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms