Oracle Sales Cloud Contact Digital Profile Not Displaying Data From Eloqua (Doc ID 2017986.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, CX Integration

ACTUAL BEHAVIOR

The Digital Profile Infolet on the Contact - Overview page is not displaying data from Eloqua. The customer has completed the following task, but the Infolet is showing "Digital Profile information is not available for this contact" for Form Submissions, Opened E-Mail, and Website Visits.

Setup and Maintenance Tasks "Manage Sales Cloud to Marketing Cloud Integration"


EXPECTED BEHAVIOR
The Digital Profile Infolet should display the data for Form Submissions, Opened E-Mail, and Website Visits on the Contacts - Overview page


Cause

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