Standard Objects NOT Displaying In Sales Application (Doc ID 2018513.1)

Last updated on JANUARY 12, 2016

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Sales, Sales Catalog, Territories and Quotas

ACTUAL BEHAVIOR
Happens only for one user: Test User
works fine for all other users who has
access to Apps Composer


"standard Objects" is not visible on left side
"standard Objects" icon is not visible on right side of the page
(Overview section)

Details:
1) Log into OSC
2) Navigator>Customizations>Application Composer
  Application>Sales
  "standard Objects" is not visible on left side
  "standard Objects" icon is not visible on right side of the page
  (Overview section)

Note:
a)
Right click on Objects>show parent only>
Now
"standard Objects" is displayed on left side

but
  "standard Objects" icon is not visible on right side of the page
  (Overview section)

b)
Right click on Objects>show all objects>
Now
Full blown list is visible on left side

but
  "standard Objects" icon is not visible on right side of the page
  (Overview section)

c)
It does not impact anything else
ABle to continue with customizations

d)
Opportunity page works fine
all other pages work fine


EXPECTED BEHAVIOR
"standard Objects" must be displayed on left side
and

"standard Objects" icon must be visible on right side of the page
  (Overview section)



STEPS
The issue can be reproduced at will with the following steps:
1) Log into OSC
2) Navigator>Customizations>Application Composer
  Application>Sales
  "standard Objects" is not visible on left side
  "standard Objects" icon is not visible on right side of the page
  (Overview section)
3) Right click on Objects>show parent only>
4) Right click on Objects>show all objects>



Cause

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