Why Can't Agents See Chats In Queue, But Admins Can?
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
Sometimes system admins see chats sitting in the queue for a while and they alert agents, however, the agents cannot see those same chats in their view of the queue. Why is that?
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