Why Can't Agents See Chats In Queue, But Admins Can?

(Doc ID 2018755.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Sometimes system admins see chats sitting in the queue for a while and they alert agents, however, the agents cannot see those same chats in their view of the queue. Why is that?
 

Solution

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