Hide / Unhide Not Functioning For Facebook Channel (Doc ID 2019128.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
User is unable to Hide or Unhide posts on Engage. There is no error on the UI but there is no action taken once the Hide/Unhide button is pressed.


EXPECTED BEHAVIOR
-----------------------
The post should get hidden/unhidden on ENgage


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Open any Facebook post
3. Click the configure icon & then Hide
4. Click on Confirmation button to hide the post
The busy cursor is shown but the same screen is shown again without any change


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Engage to its full capability

Cause

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