Hide / Unhide Not Functioning For Facebook Channel

(Doc ID 2019128.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage

User is unable to Hide or Unhide posts on Engage. There is no error on the UI but there is no action taken once the Hide/Unhide button is pressed.

The post should get hidden/unhidden on ENgage

The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Open any Facebook post
3. Click the configure icon & then Hide
4. Click on Confirmation button to hide the post
The busy cursor is shown but the same screen is shown again without any change

The issue has the following business impact:
Due to this issue, users cannot use Engage to its full capability


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