Approval User Cannot Get Access To Approval From Email Link

(Doc ID 2019855.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When a user receives an approval notification email, they select the approval link and encounter the following error when arriving at the site:


You have reached this page due to one of the following reasons:

  Your session has timed out.
  You do not have permission to view the page you were trying to access.
  You have entered unsupported characters on the url like '<' or '>'.

Click Home to return to the home page.

Alternatively, the following error may display:

Version ### not found in Cache

Cause

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