User Stuck At Provisioning In OIM (Doc ID 2019872.1)

Last updated on JUNE 27, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
User Stuck at Provisioning in OIM  

This issue keeps occurring each time adding a new user. Tried to create a username and the staging and production accounts are stuck at provisioning.

EXPECTED BEHAVIOR
-----------------------
Provisioning should be successful, with status as Provisioned.

STEP
----------------------
The issue can be reproduced when authentication code is incorrect by perfroming the following steps:

  1. Login to OIM.
  2. Left pane -> Users . Search for the users XXXX.
  3. Request accounts for users and select stage and Production environment and submit the request.
  4. the Status of these accounts still shows as Provisioning.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot be Provisioned to Stage and Production environments.

Cause

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