Currency change to MXN from USD is not changing Custom Currency Field value

(Doc ID 2019906.1)

Last updated on JUNE 12, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

Customer query
We have configured Currency Conversion for both USD to MXN and MXN to USD. Then enabled Multi currency option in Opportunity Profiles. Then we tried to drilldown on existing record and change the currency to MXN from USD. Value present in estimated Revenue field(Custom) at opportunity didnt change but OOB Field Total Revenue value changed. Business is expecting to have consistency in currency fields displayed under Opportunity. Need to understand why there is inconsistency in the same type of fields and also how can we achieve this requirement?


Customer is expecting a custom currency field in Opportunity header, to automatically change the value based to daily conversion rate, when then change the currency form A to B like out the box file Total Revenue value changed.

Is this correct expectation?
If yes, then why its not working for customer.
If no, what the suggestion / solution for customer.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms