Unable To Add Attachment (Doc ID 2020486.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Opportunities

ACTUAL BEHAVIOR
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In the Simplified UI, when trying to add an attachment on a Custom Object record, clicking on the field for attachments and the "+" icon to add, the Attachments pop-up window is displayed and also a pop-up message in the background:

"You do not have permission to add a new attachment."

The Browse button is just missing from the window, shows: No data available.

This occurs for all users, including administrators.


EXPECTED BEHAVIOR
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Just as we are able to add attachments on the standard objects, we should also be allowed to add them on custom objects.

STEPS
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The issue can be reproduced at will with the following steps:
1. In the Simplified UI, go to the Custom Object page. Custom Object created in Application Composer under the Sales application.
2. Edit a record > in the Attachments section click to add a new attachment
3. Click the "+"button for Add Attachment > the message is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add attachments to custom objects.

Cause

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