Account Field Is Getting Defaulted With Contact Instead Of Primary Contact During The Creation Of Lead From Sales Campaign Response (Doc ID 2020833.1)

Last updated on SEPTEMBER 23, 2015

Applies to:

Oracle Fusion Lead Management Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When a contact in response of a campaign is clicked, and tried to create a lead from the same, the account field gets populated instead of Primary Contact.
The same is not the case when a contact directly created in the system is clicked.

Expected Behavior
The contact should populate the Primary contact of the Lead, not the Account field.

Reproducible Steps

1. Create a Campaign
2. Distribute it to a user to enter the campaign.
3. On the response form of the campaign, click on the Contact
4. On the contact details page, click on Lead on left sub-tab - to create a Lead using this contact
5. Check the account & primary contact field

Cause

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