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How to Prevent Form Submissions from Updating a Contact Record More than Once (Doc ID 2021064.1)

Last updated on DECEMBER 23, 2022

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 and later
Information in this document applies to any platform.


This article shows how to prevent a form from updating a contact record if the form has already been previously submitted.

A sample use case would be a one-time promotional offer based on a contact's birthday. The promotion might contain a link to update an incorrect birthdate. The solution below would prevent contacts from repeatedly submitting the form to update their birthday in order to access the offer more than once. 


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In this Document
 A. Create a Custom Contact Field
 B. Create a Form with Hidden Field and Conditional Processing Steps
 C. Improve the User Experience

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