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How to Prevent Form Submissions from Updating a Contact Record More than Once (Doc ID 2021064.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 and later
Information in this document applies to any platform.

Goal

This article shows how to prevent a form from updating a contact record if the form has already been previously submitted.

A sample use case would be a one-time promotional offer based on a contact's birthday. The promotion might contain a link to update an incorrect birthdate. The solution below would prevent contacts from repeatedly submitting the form to update their birthday in order to access the offer more than once. 

Solution

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In this Document
Goal
Solution
 A. Create a Custom Contact Field
 B. Create a Form with Hidden Field and Conditional Processing Steps
 C. Improve the User Experience
References


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