Opportunity Not Automatically Updating When Sync is On and Quote is Updated (Doc ID 2021217.1)

Last updated on JANUARY 29, 2016

Applies to:

Oracle BigMachines Express CPQ Cloud Service for Salesforce.com - Version Spring 15 and later
Information in this document applies to any platform.

Symptoms

When syncing a quote to the opportunity and a change to the Contract Term Express CPQ field on the quote occurs, it is meant to update a formula on the opportunity.
A workflow rule does not fire which updates the fields on the opportunity based on the formula field.
Instead, the user must stop the sync and start a new sync to update the field within the opportunity.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms