Maintenance Button Not Available (Doc ID 2021327.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
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Comments are being marked as deleted from outside of SRM, even though they are present on the post. Also, on such a message the configure button is no more accessible.


EXPECTED BEHAVIOR
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A message should be marked as deleted only if it is deleted from SRM or outside of it.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the users are unable to use the assign feature for the comments.

Cause

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