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Eloqua OSC Integration - Need To Map Unsubscribe On Contact to Do Not Email (Doc ID 2021570.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


On : version, Integration

Eloqua OSC Integration - Unsubscribe on Contact

We have a requirement to integrate the unsubscribe on Contacts in Eloqua to Do Not Email in Oracle Sales Cloud. We created an external call mapping only Contact ID and Email Opt Out but it's not passing the value. Because it's a boolean field we have tried true/false, 0/1, Y/N, Yes/No, but none have worked.
What is the appropriate mapping so Contacts in Sales Cloud are updated to ‘Do Not Email’ when they Unsubscribe in Eloqua? See test attached.



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