FAQ: Branding and Deliverability
(Doc ID 2022032.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.
Here, you will find an FAQ regarding Branding & Deliverability, commonly known as B&D relating to Eloqua. Included, you will find general information needed to investigate common Branding & Deliverability issues. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.
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In this Document
|Questions and Answers|
|General information needed to troubleshoot Branding & Deliverability cases|
|Terms and definitions|
|Question: What is Branding & Deliverability?|
|Question: Where can I find documentation regarding Deliverability issues including Blacklisting, IP Warming, etc.?|
|Question: How do I configure a bounceback address?|
|Question: What is Virtual MTA (VMTA)?|
|Issue: My email isn’t reaching my contact’s inbox|
|Issue: I'm not receiving any bounceback reporting|
|Issue: My SenderScore has dropped dramatically|
|Issue: Emails sent from Eloqua to contacts in my company are going to the spam folder or are not being received|
|Issue: Out-of-office messages are being sent to the From address|
|Useful Tools for Branding & Deliverability|
|Documentation for Branding & Deliverability|
|MOS Knowledge Base articles|
|Oracle Help Center articles|