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FAQ: Branding and Deliverability (Doc ID 2022032.1)

Last updated on SEPTEMBER 13, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Purpose

Here, you will find an FAQ regarding Branding & Deliverability, commonly known as B&D relating to Eloqua. Included, you will find general information needed to investigate common Branding & Deliverability issues. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 General information needed to troubleshoot Branding & Deliverability cases
 Terms and definitions
 Questions
 Question: What is Branding & Deliverability?
 Question: Where can I find documentation regarding Deliverability issues including Blacklisting, IP Warming, etc.?
 Question: How do I configure a bounceback address?
 Question: What is Virtual MTA (VMTA)?
 Issues
 Issue: My email isn’t reaching my contact’s inbox
 Issue: I'm not receiving any bounceback reporting
 Issue: My SenderScore has dropped dramatically
 Issue: Emails sent from Eloqua to contacts in my company are going to the spam folder or are not being received 
 Issue: Out-of-office messages are being sent to the From address
 Useful Tools for Branding & Deliverability
 Insight Reports
 External Tools
 Documentation for Branding & Deliverability
 MOS Knowledge Base articles
 General
 Authentication
 Acquisition
 Blacklist
 Bots
 Bouncebacks
 Deliverability
 Spam
 Oracle Help Center articles
 Topliners articles
References

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