FAQ: Branding and Deliverability
(Doc ID 2022032.1)
Last updated on JUNE 20, 2024
Applies to:
Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]Information in this document applies to any platform.
Purpose
Here, you will find an FAQ regarding Branding & Deliverability, commonly known as B&D relating to Eloqua. Included, you will find general information needed to investigate common Branding & Deliverability issues. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| General information needed to troubleshoot Branding & Deliverability cases |
| Terms and definitions |
| Questions |
| Question: What is Branding & Deliverability? |
| Question: Where can I find documentation regarding Deliverability issues including Blacklisting, IP Warming, etc.? |
| Question: How do I configure a bounceback address? |
| Question: What is Virtual MTA (VMTA)? |
| Issues |
| Issue: My email isn’t reaching my contact’s inbox |
| Issue: I'm not receiving any bounceback reporting |
| Issue: My SenderScore has dropped dramatically |
| Issue: Emails sent from Eloqua to contacts in my company are going to the spam folder or are not being received |
| Issue: Out-of-office messages are being sent to the From address |
| Useful Tools for Branding & Deliverability |
| Insight Reports |
| External Tools |
| Documentation for Branding & Deliverability |
| MOS Knowledge Base articles |
| General |
| Authentication |
| Acquisition |
| Blacklist |
| Bots |
| Bouncebacks |
| Deliverability |
| Spam |
| Oracle Help Center articles |
| Topliners articles |
| References |