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Oracle Integrated Invoice Imaging Troubleshooting Guide for Cloud Customers (Doc ID 2022320.1)

Last updated on FEBRUARY 04, 2021

Applies to:

Oracle Fusion Automated Invoice Processing Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Payables Cloud Service - Version 11.1.11.1.0 and later
All Platforms

Purpose

Oracle Integrated Invoice Imaging

You can now use the Payables imaging solution to automate the invoice creation process including invoice lines. This improves processing time and user productivity, while reducing data entry errors and staffing requirements. Invoices are scanned or sent by e-mail for recognition and validation, then appear directly in the Scanned Infotile of the Invoices work area for approval, accounting, and payment. Invoices that can’t be fully recognized due to data or image quality are created as incomplete invoices. Users can review, correct, and complete these invoices manually.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Getting Started
 FAQs
  I sent an invoice to the designated e-mail account, but I can’t find it under the Scanned Infotile. What should I do?
 Can I include multiple invoices in one e-mail?
 Can I include supporting documents with an invoice?
 I added a supplier. Why isn’t the supplier information recognized?
 I sent an unmatched invoice, so why do I see the Identifying PO field highlighted in orange on the invoice page?
 The paper invoice has a tax amount, so why is the tax information missing from the invoice page?
 Does it matter what I enter as the e-mail subject when sending invoice?
 What if I want to route incomplete invoices based on attributes not specified in the invoice?
 I sent a PDF invoice, so why do I see a TIFF format attachment in the application?
 I sent a color image invoice, so why do I see a black-and-white invoice image in the application?
 Why do I see scanned invoices that aren’t supposed to be routed to me based on the defined routing rules?
 Why can’t I delete invoice lines from some of the scanned invoices?
 Advanced Topics
 How to Schedule the Import Payables Invoices Process
 Business Unit Defaulting
 
 How to Disable Tax Calculation during Scanned Invoices Import Process
 
 Configuration of Routing Rules
 Predefined Incomplete Invoice Routing Rule
 Modify Existing Routing Rule
 Add New Condition to Existing Routing Rule
 How to Access WebCenter Image Process Management
 Attributes Recognized by Invoice Imaging
 Source PDF Document
References

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