Response Given To post/comments are Not Reflecting on Facebook. (Doc ID 2022344.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
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A particular comment made by the user from Engage on the customer's comment on Facebook post is not displayed in Facebook.


EXPECTED BEHAVIOR
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The comments made through SRM should be available on Facebook instantaneously.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The product's image affected

Cause

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