Why Emails Can Be Considered Spam When the From Address Is Changed
(Doc ID 2022571.1)
Last updated on FEBRUARY 05, 2024
Applies to:
Oracle Taleo Recruiting Cloud Service - Version 13B and laterOracle Taleo Onboarding Cloud Service - Version 15A and later
Oracle Taleo Recruiting Cloud Service - Career Section - Version 15A and later
Oracle Taleo Learn Cloud Service - Version N/A and later
Information in this document applies to any platform.
Symptoms
- Correspondences / Notifications sent from Oracle Taleo products end up being blocked or are delayed by the spam filters of the recipient.
- Emails sent by the Customer's zone do not use a Sender or From email address ending with @invalidemail.com. The SPF configuration will affect emails sent to external recipients (not internal users)
IMPORTANT: Refer to Required Configuration of Email Related Settings Document 2633027.1
If DMARC is enabled and emails sent to internal users or internal candidates are delayed or are not received, refer to Document 1558786.1 Troubleshooting - DMARC Troubleshooting. Note: DMARC is not required, it is the client's preference.
Changes
- Customer modified the setting Sender Email Address, From Address or eShare Reply to Email Address, Sender Email Address or Email Reply Address as found in Recruiting Administration > General settings.
- Oracle updated the mail server IP addresses
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |