Chinese data not captured by the Topic when keywords are combination of phrases (Doc ID 2022732.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen

ACTUAL BEHAVIOR
---------------
A Topic set up in Chinese is not collecting messages when the words written are in combination. However if the words are written separately, the messages are collected.


EXPECTED BEHAVIOR
-----------------------
The Topic should messages if there are any available on the web satisfying the criteria mentioned on the Topic.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Listen & Analyze-> Topics
2. Create a Topic in Chinese with keywords having single word phrases.
3. Check the results by Previewing the Topic
4. Now write the same words but as a combination
5. Check the results by Previewing the Topic


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Chinese data is not collected appropriately by the Topic

Cause

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