Chinese data not captured by the Topic when keywords are combination of phrases

(Doc ID 2022732.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Listen

A Topic set up in Chinese is not collecting messages when the words written are in combination. However if the words are written separately, the messages are collected.

The Topic should messages if there are any available on the web satisfying the criteria mentioned on the Topic.

The issue can be reproduced at will with the following steps:
1. Go to Listen & Analyze-> Topics
2. Create a Topic in Chinese with keywords having single word phrases.
3. Check the results by Previewing the Topic
4. Now write the same words but as a combination
5. Check the results by Previewing the Topic

The issue has the following business impact:
Chinese data is not collected appropriately by the Topic


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