Ability to Reply to Facebook Page Reviews Through SRM Engage (Doc ID 2022888.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Ability to respond to Facebook Reviews using SRM
"Facebook has now just released the ability for brands to respond to user reviews on Facebook - whereas before community managers could only comments as themselves, not the brand."

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms