Outlook Synchronization Fails With Error FC0090 or FC0057 When Recurring Appointments Created In Outlook (Doc ID 2023443.1)

Last updated on OCTOBER 19, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to sync
the following error occurs.

ERROR
-----------------------
Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
Error code: FC0090

Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
Error code: FC0057


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Outlook sync

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete a successful sync..

Cause

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