Page Peek Not Working Correctly For Some Chats (Doc ID 2024766.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Agent Console

ACTUAL BEHAVIOR
---------------
Garbled page peek page

EXPECTED BEHAVIOR
-----------------------
Page Peek'd page should be a faithful representation of the page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to a customer page with a chat link
2. Launch chat
3. Ask agent to screenshot Page Peek tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents cannot see an accurate representation of the page the customer is visiting.

Cause

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