AR-856622 Error Occurs When Attempting to Issue a Refund (Doc ID 2025035.1)

Last updated on DECEMBER 09, 2021

Applies to:

Symptoms

On : 11.1.9.2.0 version, Bill Customers-Process Billing Adjustments

When attempting to generate a refund based on Credit Memo Transaction Number: 14707, Transaction Source: Manual, the following error occurs:

ERROR
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The refund was not processed because the Payables invoice was not created for the following reasons: Enter at least one location..(AR-856622)


STEPS
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The issue can be reproduced at will with the following steps:
1. Search Credit Memos
2. Transaction Number: 123456, Transaction Source: Manual
3. Issue Refund and populate:
Currency: EUR
Remaining Amount: 0.00
Refund Amount: 27.63
Customer Name: Any Customer Name
Customer Account Number: 123456
Customer Account Address: xxxx
Refund Date:3/30/15
Accounting Date: 3/30/15
Refund Payment Method: Wire
Customer Bank Account: NULL

4. Choose OK, error occurs.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot issue refund for this customer.

Cause

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