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The HTML5 Elements On The Original Webpage Are Not Rendered Correctly Within The Page Peek Control (Doc ID 2025304.1)

Last updated on AUGUST 27, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
The HTML5 elements on the original webpage are not rendered correctly within the Page Peek control

Customer: Rightnow Technologies
QA # 150205-000049
CS# none reported

The HTML5 elements on the original webpage are not rendered correctly within the Page Peek control

Please see attached documentation for the detail of this incident

EXPECTED BEHAVIOR
-----------------------
Page-peek'ed data from a webpage using HTML5 should render correctly in the CX Console.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. As an end-user, load a test page using HTML5
2. When presented a Chat link, click on it to engage an agent
3. As an agent, log into CX Chat and make yourself available
4. Accept the chat when it comes in
5. Navigate to the Page-Peek tab in the Console

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents do not see the complete page where the Chat was launched from.

Cause

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In this Document
Symptoms
Cause
Solution
References


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