My Oracle Support Banner

Primary Contacts Not Synced In Outlook When Created from Leads Object (Doc ID 2025348.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When a new Lead is created in Oracle Sales Cloud, the user has the option to fill in the Primary Contact with a value that does not exist in the database.

This contact will not be downloaded be downloaded to Oracle Sales Cloud for Microsoft Outlook

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.