CRM Desktop - CustomerStatus (Doc ID 2026210.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Synchronization

When attempting to sync a lead from Outlook to OSC, the following error occurs:

ERROR
-----------------------
[15-05-08 00:42:40.752800,T1172] [ERROR] [sync_issue]: Addition error of 'lead' object to storage 'Local': object_locked (Value false provided for field 'CustomerStatus' cannot be set! boost::bad_get: failed value get using boost::get) srcId:lead#300000004632706


[15-05-08 00:42:43.077200,T1172] [info] [sync_manager]: get_state for 'Remote' {F4DC60CB-8360-E0B7-0975-EC27930BB8B0} and 'Local' {BAA7F855-6FC0-46B4-BCDA-0CD72AB73563}
[15-05-08 00:42:43.139600,T1172] [info] [sync_manager]: synchronization finished. result: warning (result code: SW0002, result message: 'detected: 0 conflict(s), 0 duplicate(s), 10 issue(s), 0 confirmation(s)', total duration: 13.229 seconds)
[15-05-08 00:42:43.139600,T1172] [info] [connector_site]: [00:42:43.139600],,{logf}: soap_file='soap_2015-05-08T07-42-25-620.xml.gz.bin' file_size='0'
[15-05-08 00:42:43.139600,T1172] [info] [connector_site]: [00:42:43.139600],,{logf}: soap_file='soap_2015-05-08T07-42-25-605.xml.gz.bin' file_size='23345'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Sync all changes
3. sync fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync leads

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms