CRM Desktop - CustomerStatus

(Doc ID 2026210.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Synchronization

When attempting to sync a lead from Outlook to OSC, the following error occurs:

[15-05-08 00:42:40.752800,T1172] [ERROR] [sync_issue]: Addition error of 'lead' object to storage 'Local': object_locked (Value false provided for field 'CustomerStatus' cannot be set! boost::bad_get: failed value get using boost::get) srcId:lead#300000004632706

[15-05-08 00:42:43.077200,T1172] [info] [sync_manager]: get_state for 'Remote' {F4DC60CB-8360-E0B7-0975-EC27930BB8B0} and 'Local' {BAA7F855-6FC0-46B4-BCDA-0CD72AB73563}
[15-05-08 00:42:43.139600,T1172] [info] [sync_manager]: synchronization finished. result: warning (result code: SW0002, result message: 'detected: 0 conflict(s), 0 duplicate(s), 10 issue(s), 0 confirmation(s)', total duration: 13.229 seconds)
[15-05-08 00:42:43.139600,T1172] [info] [connector_site]: [00:42:43.139600],,{logf}: soap_file='soap_2015-05-08T07-42-25-620.xml.gz.bin' file_size='0'
[15-05-08 00:42:43.139600,T1172] [info] [connector_site]: [00:42:43.139600],,{logf}: soap_file='soap_2015-05-08T07-42-25-605.xml.gz.bin' file_size='23345'

The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Sync all changes
3. sync fails

The issue has the following business impact:
Due to this issue, users cannot sync leads


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