Lead De-duplication Functionality. System Allows Creating Leads With The Same Name, Account, Contact (Doc ID 2026436.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

The user is allowed to enter duplicate values for the Leads. Also, the manual option for checking duplicates is disabled.

STEPS
1. Login to FUSE as sales rep 
2. Click on Leads node 
3. Click on Create Lead 
4. Enter lead name and click on save and Continue 
5. Enter contact name that exists in the system and Save Lead 
6. Click on Actions -> Check duplicate
The Check Duplicates button is greyed out.


BUSINESS IMPACT
Due to this issue, users are able to enter duplicate values into the system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms