HTML Email Form Not Visible In Arriving Live Help Emails

(Doc ID 2027189.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Email Infrastructure

ACTUAL BEHAVIOR
---------------
Information sent in an email is not arriving. The email is sent with all information, but when it arrives to the IS email queue, it is missing information.

EXPECTED BEHAVIOR
-----------------------
All information sent in email should be visible.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Fill in Email form
2. Submit email form

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, receivers cannot accurately interpret info sent.

Cause

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