My Oracle Support Banner

Emails Sent To New Live Help Email Department Returned As Undeliverable (Doc ID 2027207.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Email Infrastructure

ACTUAL BEHAVIOR
---------------
New email department not receiving emails and emails sent to it returned undeliverable

EXPECTED BEHAVIOR
-----------------------
Emails sent to the department should be received in the agent console with no errors.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send email to new department

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Paris team cannot see any emails. The Paris team cannot respond in a timely manner that is severely impacting guests.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.