When Adding Attachments To A Dispute Notifications An Error Occurs (Doc ID 2027936.1)

Last updated on NOVEMBER 05, 2016

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Incentive Compensation> Disputes

When attempting to add file attachments to a dispute,  the disputes do not display the attachment and
display an error message. 

ERROR
-----------------------
We found a problem with some content in '<filename>.xlsx. Do you want to recover as much as we can? If you trust the source of this workbook, click Yes.

If click Yes, the following error is returned--
Excel cannot open the file <filename> because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigator --> Incentive Compensation >Tasks
Create Dispute
Create Dispute page is displayed
Complete necessary fields and used the browse button next to the Attachments field to add an attachment

Cause

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