Searching For Account Gives Unwanted Results
(Doc ID 2028588.1)
Last updated on FEBRUARY 20, 2021
Applies to:Oracle Fusion CX Sales Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
There is a customer called "Abcdefghij Kmlno". When searching for
1) Abc - No results
2) Abcde - 2 results with accounts which do look similar to Abcde. But no Abcdefghij is presented while it's an exact match.
3) Abcdefg - 1 result with accounts which do look similar. But no Abcdefghij is presented while it's an exact match.
4) Abcdefgh - Match is found.
Due to this users are sometimes struggling in order to find the correct customer record.
already tried the following:
a) Went through the task: manage search profile options - Everything looked OK.
b) Went through the task: manage search view objects - Everything looked OK, the field Name is part of the search index.
Please also find the attached video for more details.
How can the search options be more optimized? In order to have direct hit, at least on the exact matches.
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