Instagram likes & comments delayed in Engage (Doc ID 2028672.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
The new posts not showing up in Engage


EXPECTED BEHAVIOR
-----------------------
The posts should appear in Engage without much delay


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Check the latest posts on all the native networks for the latest posts
3. Check if the last post has showed up in Engage

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cant trust the tool well enough

Cause

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