File Import for Account Contact Object is Failing (Doc ID 2029190.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

File imports for Account and contacts that were previously working are now failing with errors.
Imports are performed using OS/OSR as the key and subsequent field values to be updated.
Import is to update a custom field for existing Organization or contact record.

ERROR
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You must enter a party Name.(HZ-120051).
At least one of the required name fields in the hz_imp_parties_t table is missing the value.
Enter organization_name for an organization.
Enter person_first_name or person_last_name or both for a person.




STEPS
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The issue can be reproduced at will with the following steps:
1. Manage Import Activities
2. Launch File import task
3. Submit a file import for an account or contact. This is for updating a custom field.

Cause

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