Outlook Integration For Outlook 2013 - Setup Is Not Starting (Doc ID 2029380.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Outlook addin is not starting

Logs show
[15-06-26 11:56:52.534848,T5600] [info] [entry]: --- logging is initialized ---
[15-06-26 11:56:52.535849,T5600] [info] [gen]: Product: ver. 3.6.10.0 (32 bit)
[15-06-26 11:56:52.535849,T5600] [info] [gen]: Platform: SD3 platform for Outlook ver. 3.28.9000.427 (32 bit), Jan 16 2015
[15-06-26 11:56:52.535849,T5600] [info] [gen]: System: 6.1.7601 (Service Pack 1), Language ID 1031 (de_DE)
[15-06-26 11:56:52.535849,T5600] [info] [gen]: Module: C:\Users\khussong\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\bin\SD3Outlook.dll
[15-06-26 11:56:52.536849,T5600] [info] [gen]: Profile: C:\Users\khussong
[15-06-26 11:56:52.536849,T5600] [info] [gen]: Host Application: Outlook ver. 15.0.0.4727, Language ID 1031 (de_DE)
[15-06-26 11:56:52.559851,T5600] [info] [gen]: Logging: general=[INFO], exception=[OFF], crash=[ON], soap=[ON], sync=[ON]
[15-06-26 11:56:53.238919,T5600] [info] [Profile Manager]: Outlook profile: Kai, Allowed profile: kai.hussong@horus.biz - Google Apps. Application disabled
[15-06-26 11:58:13.576952,T5600] [info] [logf]: Beginning application shutdown
[15-06-26 11:58:13.576952,T5600] [info] [entry]: --- logging is finished ---

Cause

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