Unable To Score And Rank Lead (Doc ID 2029844.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Leads, Sales Campaigns

When attempting to rank and score leads,
the following error occurs.

ERROR
-----------------------
JBO-MOW - NO RuleSets for IP An Active Ruleset assignment can not be found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open LEad
2. Rank LEad
3. Score Lead

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rank and score leads.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms