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Outlook Syncronization Fails at 20% with <FC0020> (Doc ID 2029966.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

When attempting to Outlook,
the following error occurs.


The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start Sync
3. At 20 % sync fails with FC0020 error

The issue has the following business impact:
Due to this issue, users cannot sync with oracle sales cloud.





Sync Dump


<status>Application experienced technical difficulties. Further troubleshooting should be done by technical support.



 &lt;TEXT&gt;The message is invalid namespace null for prefix ns36.&lt;/TEXT&gt;












message: <value>
 <TEXT>The message is invalid namespace null for prefix ns36.</TEXT> / it can also be ns22
code: FC0020
rref: soap_2015-07-01T13-52-51-695.xml.gz.bin
result: error
sref: SyncDump_20150701_135257_0.xml
lref: soap_2015-07-01T13-52-51-695.xml.gz.bin


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