Outlook Syncronization Fails at 20% with <FC0020> (Doc ID 2029966.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to Outlook,
the following error occurs.

ERROR
-----------------------
FC0020


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start Sync
3. At 20 % sync fails with FC0020 error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync with oracle sales cloud.

 

Cause

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