Default Layouts Are Displayed In Appointment And Log A Call On Mobile For One Group Of Users (Doc ID 2030175.1)

Last updated on AUGUST 21, 2015

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer is unable to update or complete a task in the "Log a Call" page in SUI and mobile.
The fields are non-updatable. Customer cannot enter in information.

Without being able to enter in information, the "Log a Call" page is essentially unusable.

Cause

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