Users Are Not Receiving the Single Daily Digest Email From Primavera Unifier Cloud Environment(s) (Doc ID 2030697.1)

Last updated on JULY 10, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Single Daily Digest emails are not being delivered from Primavera Unifier Cloud environment(s).

EXPECTED BEHAVIOR
-----------------------
Single Daily Digest emails are enabled so they should be delivered.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enable Options tab > Email Subscription "Send notification in single daily digest" and sub-options for Workflow Business Processes
2. Emails are not being delivered.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily review the daily notification for Business Processes.

Changes

 

Cause

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