Printing in DocX fails with error "The File Document.docx cannot be opened because there are problems with the contents." (Doc ID 2030720.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 to 2016 R2 Update 4 [Release 2014 to 2016]
Information in this document applies to any platform.

Symptoms

When using Internet Explorer 11 (IE 11), the "Paste from Word" feature in the Rich Text Editor (RTE) does not clean all text and this can cause an error. Having a list (bulleted or numbered) from Microsoft Word (2010 & 2013) can generate an error when attempting to print the document via DocX.

This error prevents the document from opening and gives the error:

The File Document.docx cannot be opened because there are problems with the contents.
Semicolon expected.
Location: Part:/numbering.xml, Line 12, Column 31

Cause

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