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Account And Primary Contact Fields Are Not Being Updated For Leads in SUI (Doc ID 2030913.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
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Account And Primary Contact Fields Are Not Being Updated For Leads in SUI

The fields “Account” and “Primary Contact” – under section Lead - are not being updated.

EXPECTED BEHAVIOR
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Lead in SUI should show correct names for Account and Primary Contact associated to lead after modifying them.

STEPS
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The issue can be reproduced at will with the following steps:
1. In SUI click leads.
2. Drill down on lead
3. Check the values for Account and primary Contact
4. Click Account
5. Select account associated to lead and modify the name of it
6. Click save and close
7. Click Contacts
8. Select contact associated to lead and modify the name of it
9. Click save and close
10. Click Leads
11. Select the lead from step 2

After modifying the name of Account and Primary Contact associated to lead it still show the previous names of Account and Primary Contact, even after logging out and logging in again.

If you drill down in the incorrect Account name or Primary Contact name while editing a lead you are redirected to correct names for Account and Primary Contact.

Cause

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In this Document
Symptoms
Cause
Solution
References


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