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FAQ: CRM Integration (Doc ID 2031141.1)

Last updated on MAY 03, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Purpose

Here, you will find an FAQ regarding CRM Integration relating to Eloqua. Included, you will find answers to common questions, as well as general information needed to investigate common Integration issues. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Questions
 Question: How do I enable a CRM on my Eloqua instance?
 Question: What help can Support provide when I am building auto synchs and external calls?
 Question: What versions of Microsoft Dynamics are supported?
 Question: How do I create an auto synch?
 Question: How do I create an internal event?
 Question: How do I create an outbound external call?
 Question: How do I view failed outbound external calls?
 Question: How do I view auto synch history?
 Question: How do I pause outbound external calls going to the CRM?
 Question: How do I re-run failed outbound external calls?
 Question: How do I delete pending external calls and/or internal events?
 Question: What is data priority and can you explain a bit about it?
 Question: How can I re-order my auto synchs?
 Question: How can I view manual upload, auto synch, API import progress and history?
 Question: Where can I find information about integrating with platforms not listed here?
 Issues
 Issue: One or multiple Eloqua contact fields are not getting updated with information from our CRM via an auto synch
 Issue: My Leads/Contacts are not being associated to my campaigns and are being given the error message: "Attempted to add a campaign member where either the member id null or the campaign id null"
 Issue: Why are my activity external calls constantly failing (“Id not specified in update call”)?
 Issue: My auto synch(s) is failing with a generic message “An error occurred during your upload.”
 Issue: My external calls and/or auto-synchs keep failing with the error message “INVALID_LOGIN: Invalid username, password, security token; or user locked out.”
 Issue: When an email address is changed for a lead/contact in our CRM system, it is creating a new contact/duplicate record in Eloqua
 Issue: Eloqua is reverting all of my changes that I made to a lead/contact in our CRM!
 Documentation for Integration
 MOS Knowledge Base articles:
 Oracle Help Center articles:
References

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