Phone Delay Box Not Visible Although Active (Doc ID 2031155.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Administration

ACTUAL BEHAVIOR
---------------
Click to call delay field not displaying in GUI

EXPECTED BEHAVIOR
-----------------------
Delay field displays

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Webcare
2. Navigate to Starwood account
3. Find affected GUI (eg: 29003)
4. On 'More', select 'Preview UI'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delay call

Cause

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