Tools Menu Option Not Available To User In Navigator

(Doc ID 2031615.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


ON Fusion Applications in Stage/Test SaaS Environment:
'Tools' section is missing from the navigator menu even though it has not been hidden via 'Manage Menu Customizations'.

'Tools' menu should be visible for everyone.

1. Login to Fusion Applications.
2. Click on Navigator menu
3. Notice that the tools menu is missing

Users are unable to access 'Download desktop integrator installer' link which is present under this menu.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms