Tools Menu Option Not Available To User In Navigator (Doc ID 2031615.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

ON Fusion Applications 11.1.9.2.0 in Stage/Test SaaS Environment:
'Tools' section is missing from the navigator menu even though it has not been hidden via 'Manage Menu Customizations'.

EXPECTED BEHAVIOR
'Tools' menu should be visible for everyone.

STEPS
1. Login to Fusion Applications.
2. Click on Navigator menu
3. Notice that the tools menu is missing

BUSINESS IMPACT
Users are unable to access 'Download desktop integrator installer' link which is present under this menu.


Cause

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