Can We Adjust Settings On Service Level For Live Help On Demand - Chat

(Doc ID 2031781.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


We are receiving data on Service Level for Chat however we do not know what settings Service Level is actually set to so we can't reliably use the number. Is there a way that we can change the settings for service level? Also is there a way that we can have Service level added to one of our reports so that we can see it when running reports manually?


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